These general conditions of sale are concluded between,
Firstly,
MK DISTRIBUTION - 21 Avenue Paul Santy 69008 Lyon - France
Share capital of 5000€
RCS Lyon 811755107 - Code APE 4764Z
VAT NUMBER FR17811755107
And on the other hand,
Internet users who wish to make a purchase on the site '' Streetshoesaddict '' visible at: https://www.streetshoesaddict.com/gb/
Hereinafter referred to as '' the customer ''.
These conditions govern the sale of any product presented on the website '' Streetshoesaddict '' by the company MK DISTRIBUTION.
The parties agree that their relations will be exclusively governed by this contract, to the exclusion of any other condition.
Articles are offered for sale only to non-commercial individuals. They are concluded intuitu personae and can not therefore be the subject of any assignment of any kind.
Any order duly validated on the site http://www.streetshoesaddict.com implies full and unreserved acceptance of these general conditions of sale and, possibly, the specific conditions or specific to one or more products or orders.
By default, invoices are transmitted to the e-mail address specified by the customer when they are registered.
Failure to comply with the procedures set out below, no claim of the buyer will be accepted.
Article 1: Application Fields and Modification of the General Conditions of Sale
These general conditions of sale apply to all orders placed on the website https://www.streetshoesaddict.com/gb/
Streetshoesaddict reserves the right to adapt or modify at any time these terms and conditions of sale. In case of modification, it will be applied to each order the general conditions of sale in force on the day of the order.
Article 2: Acceptance of conditions
The customer acknowledges having read, at the time of placing the order, these terms and conditions of sale and expressly accept them without reservation. These general conditions of sale govern the contractual relationship between Streetshoesaddict and his client, both parties accepting them without reservation.
Article 3: Rates
The selling prices of products online on the website Streetshoesaddict.com are indicated in euros and are those in effect at the time of registration of the order form by the customer. They do not include the shipping costs, invoiced in addition to the price of the products purchased according to the amount of the order. The shipping costs will be indicated before the registration of the order by the customer. Prices are quoted inclusive of VAT. Any change in the applicable VAT rate will automatically be reflected in the price of products sold by Streetshoesaddict
Streetshoesaddict reserves the right to change prices at any time but agrees to apply the rates in effect that were indicated at the time of the bank validation of your order. Streetshoesaddict guarantees the validity of prices during the current day from 0 to 24h.
Article 4: Products
Article 4.1: Description
Streetshoesaddict makes every effort to ensure that photographic images faithfully represent the products offered for sale. Each product is also accompanied by a precise description allowing to know the main characteristics. If errors or omissions may have occurred in this presentation, the liability of Streetshoesaddict could not be engaged. However, and only in the event of a manifest error between the characteristics of the product and its representation, concerning its essential elements, the customer will be entitled to return it for Streetshoesaddict to exchange, or refund the (s) product (s). The majority of products offered by Streetshoesaddict to its customers is immediately available. However, all products marketed by Streetshoesaddict may or may not be sold online.
Article 4.2: Availability
Our product offers and prices are valid as long as they are visible on the site, while stocks last. As soon as the order is validated, we check the availability of the ordered product (s) within 2 to 3 days. In case of unavailability, we commit ourselves within 30 days from the validation of the order to refund the customer of the missing products. In case of out of stock, we will ship the rest of the order later.
Article 5: Order Processing
Orders are processed within 48 hours after validation of it, except in case of force majeure. All announced deadlines are calculated in working days.
Article 6: Deliveries
Article 6.1: General Rules
The products will be shipped to the address indicated by the customer on the order form. Streetshoesaddict reserves the right to split deliveries; if necessary, your order will be shipped in several installments at no additional cost.
Article 6.2: Delivery Area
The products purchased on Streetshoesaddict are delivered in metropolitan France, Corsica, Monaco, DOM-TOM but also in the member countries of the European Union. We also deliver Switzerland. For reasons of tracking the parcels, we do not make sending to the remaining post and do not deliver in hotels, campsites, military bases or other local armies or postal boxes. For other countries, consult us. The port varies according to the destination country.
Article 6.3: Delivery costs
The participation in shipping costs is calculated based on the weight of your package and the rates we negotiate for you with the Post and FedEx, for shipments in France (Corsica, Monaco and DOM-TOM including). In order to know the amount of shipping costs you must identify yourself or register on the site; When summarizing your order and before confirming the payment, the shipping costs will be communicated to you. In the case of a return of your parcel or incomplete address (ex: lack residence, bat, company ...) the expenses related to the forwarding of the parcel will be charged to the customer.
Streetshoesaddict also offers a delivery point relay, in this case MONDIAL RELAY.
Article 6.4: Delivery time
The indicated deadlines are approximate delays and correspond to the delays of treatment, preparation and routing of your order.
Colissimo Carrier
Delivery type: At home
Delivery time: 2-3 business days
Price: From €5.99 (France) to €10.99 (Europe)
Mondial Relay Carrier
Delivery type: In point relay nearby
Delivery time: 3 to 5 working days
Price: FREE
Any fact qualified force majeure within the meaning of the law and the French jurisprudence leading to an exceeding of the delivery period exonerates Streetshoesaddict from any liability.
You can always follow your package:
- Colissimo carrier: Follow your order with the carrier Colissimo
- Mondial Relay Carrier: Follow your order with the carrier Mondial Relay
The number of your parcel is sent to you by email as soon as it leaves. In the event of delivery delay in relation to the original date, the customer must notify Streetshoesaddict in writing to allow Streetshoesaddict.com to initiate a re-routing process. In the event that the ordered product would not be found after investigation and unavailable in stocks, the provisions referred to in article 4.2 will be applied. In the inventory period, delivery times may be subject to change. During such periods, the deadlines will be specified on our online store. In the absence of delivery at the end of this period, the Customer will be able to cancel the order. The sums paid by the Customer will be returned to him without delay, to the exclusion of any other compensation.
Article 6.5: Characteristics of delivery by post
The Customer is delivered to his home by his postman and signs a distribution slip acknowledgment of receipt. In case of absence, the Customer or the recipient of the product ordered receives a notice of passage of his postman, allowing him to withdraw the products ordered at the nearest post office for a period of fifteen days. The Customer is obliged to check, in the presence of the Postman or the deliveryman, the condition of the packaging of the goods and its contents upon delivery. In the event that the customer has any doubt of any nature whatsoever about the condition or the contents of his parcel, he is obliged:
▪ to apply the Colissimo procedure (in particular to report the damages due, all claims and reserves) and to reject the goods by immediately issuing a statement of anomaly to the Post Office employee (finding 170).
▪ Report these incidents to Streetshoesaddict
Article 6.6: Delivery characteristics by Chronopost
The Customer is delivered to his home by the delivery person of the company Chronopost and electronically signs an acknowledgment of receipt. In case of absence, the Customer or the recipient of the ordered product receives a notice of passage that allows him to contact the carrier to arrange another delivery day. The Customer is required to check in the presence of the driver the condition of the package and the number of packages delivered In case of doubt, it is required to refuse the package and report these incidents to Streetshoesaddict.
Article 7: Availability of products
Our product offers and prices are valid as long as they are visible on the site, while stocks last. Upon receipt of your order, we check the availability of the (or) product (s) ordered (s). In case of unavailability, we commit ourselves within 30 days from the validation of the order to refund the product in the form of credit or refund on the account of the credit card that was used during your purchase. We ship the rest of your order. The date of validation of the order corresponds to the date of the order in case of payment by credit card online.
Article 8: Order tracking
Once the means of payment chosen and validated, an order number is assigned to you. Your order is saved. At any time, you can view the status of your order directly from your customer account by entering your username and password.
Article 9: Right of withdrawal
You have a period of 14 calendar days from the date of receipt of your order to use your right of withdrawal without any justification.
Article 10: Return procedure
You have a period of 14 calendar days from receipt of your order to prevent Streetshoesaddict from your wish to retract and return the product to us. Beyond this period, no request for withdrawal will be accepted regardless of the reason. The Customer then has 14 days to return the item (s). If the return is made beyond this period, Streetshoesaddict will be able to refuse the parcel, and thus to send it back to its sender.
Return address :
HOMEBOX MK DISTRIBUTION
21 Rue Emile Zola
69150 Décines-Charpieu
France
StreetShoesAddict will be responsible for shipping costs in the event of an error in the content of the products delivered.
No cash on delivery will be accepted for any reason whatsoever. In case of partial return of part of the ordered products, the initial delivery costs will not be reimbursed because the amount of our delivery costs is fixed and does not depend on the number of products ordered. This right can only be accepted for products in their original condition (packaging + label) with a copy of the purchase invoice. Items returned, damaged or soiled by the Customer will not be taken back. If an item is returned damaged or soiled by the Customer, the cost of returning the item will be invoiced to the Customer. If the Customer does not claim back the item that has been damaged or soiled by the Customer within 30 days of receiving it, the items received will be destroyed.
We undertake to refund your order within a maximum of 5 working days (excluding weekends) after receipt of the products at our returns address.
In the vast majority of cases, orders are refunded within 3 working days.
Article 11: Retention of title clause
The products remain the property of Streetshoesaddict.com until full receipt of the order by Streetshoesaddict.com. However, upon receipt of the order by the customer, the risks of the goods delivered are transferred to the Customer.
Article 12: Default of payment
StreetShoesAddict reserves the right to refuse to make a delivery or to honour an order from a Customer with whom a payment dispute is being administered. StreetShoesAddict reserves the right to refuse an order if the information provided by the Customer does not seem reliable. The order and its payment will then be cancelled without us having to justify ourselves.
Article 13: Secure Payment - Fraud Control
The secure payment service is provided by LCL Sherlocks, Paypal and ALMA. Your credit card details are encrypted using SSL protocol and are never sent unencrypted over the network. No member of staff working for Streetshoesaddict has access to these details. You will therefore be asked to provide them for each transaction on our site. Streetshoesaddict checks all orders recorded on its website in order to protect itself against fraud.
Article 14: Order cancellation
If the Customer wishes to cancel his order before dispatch, he must contact StreetShoesAddict as soon as possible.
We can be reached
by Chat (available on the home page of the website)
by email: contact@streetshoesaddict.com
by phone: (+33) 9.86.50.96.70 (Monday to Friday from 10AM to 5PM)
Please note that cancelling an order will no longer be possible if the order has already been dispatched and handed over to the carrier by StreetShoesAddict, as we will not be able to collect the order from the carrier.
If the order you wish to cancel has already been dispatched and given to the carrier, we invite you to refuse delivery of the order with the carrier when you receive your order in order to avoid paying the return costs.
If your order is for home delivery, you can refuse delivery when the carrier arrives at your address and says that you do not wish to accept the order.
If your order is for delivery to a Mondial Relay collection point, you can refuse delivery when your order is available at the collection point.
If you do not wish to go to the collection point, the order will remain available for 8 days at the collection point before being returned to StreetShoesAddict.
Please note that in the event of an order cancellation after the order has been dispatched, shipping costs will not be refunded and your order will be reimbursed after receipt of the products at our return address and within a maximum of 5 working days.
In the event of cancellation before dispatch of the order, we will refund the full amount of your order, including the price of the products + dispatch costs, and the refund will be made on the same day.
Article 14.3: IT Provisions and Freedoms
At any time, you have a right to access, modify, rectify and delete data concerning you (art 34 of the law "'Informatique et Libertés'' of 6 January 1978).
Article 15: Legal guarantee of conformity
StreetShoesAddict is responsible for the lack of conformity of the goods to the contract under the conditions of article L 211-4 et seq. of the French Consumer Code and for hidden defects in the goods sold under the conditions of articles 1641 et seq. of the French Civil Code.
To this end, we check each product before dispatch. Each product is inspected and checked down to the smallest detail in order to guarantee all our customers that their products are free from any lack of conformity.
Customers acting under the legal guarantee of conformity :
- has a period of two years from the date of delivery of the goods in which to take action;
- may choose between repairing or replacing the product, subject to the cost conditions set out in article L 211-9 of the French Consumer Code.
- is exempt from having to prove the existence of a lack of conformity in the goods for a period of six months following delivery of the goods.
This period is extended to twenty-four months from 18 March 2016, except for second-hand goods. The legal guarantee of conformity applies independently of any commercial guarantee that may have been granted. The customer may decide to invoke the guarantee against hidden defects in the item sold within the meaning of article 1641 of the French Civil Code, in which case the customer may choose between rescission of the sale or a reduction in the sale price in accordance with article 1644 of the French Civil Code.
Article 16: Applicable Law and Jurisdiction
These General Conditions of Sale are subject to French law. In the event of a dispute, an amicable solution will be sought in priority to any legal action. If an amicable solution is not found, the dispute over the interpretation, the execution or the validity of these General Conditions of Sale, will fall under the exclusive jurisdiction of the French courts.